Frequently Asked Questions

I aim to be completely transparent about my services and would hate for you to encounter any surprises. Hopefully these FAQs address most of your website questions, but don’t hesitate to contact me if you would like additional information. You can view my portfolio and read testimonials from other clients, too.

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The websites I build are simple, stylish and easy to maintain. I truly believe that every writer, no matter your level of technical confidence, now has the ability to claim an online home. I’ll make sure you only have the features you need, so you can spend less time on your website and more time writing. And the ongoing costs are exceptionally low (or even free). I truly don’t think you’ll find better value.

I built my first website back in 2000. Since then, I’ve watched with curiosity and excitement as the technology for getting online has become simpler and more affordable.

I’ve published five of my own books, with over 90,000 sales & downloads. When I create your website, I bring seven years of book marketing experience. As a friendly accountability partner, I’ll move your website from start to finish as smoothly as possible. You’ll spend less time worrying about technology, and more time writing.

As an author myself, I know what you need, what you don’t, and how to deliver it to you in the most cost-effective way. I’m British-born, now living in California, and will make sure your website meets the highest standards in grammar, spelling, and consistency. Read more about me here.

For a blue-level site, there are currently no ongoing costs after you’ve paid for my service. (But see question 9, about site hosting.)

For a purple-level or silver-level site, you’ll incur additional costs paid directly to and to your domain name registrar. At present, this is $19 per year to Carrd and $12 per year to Google Domains.

I believe these costs are some of the lowest you will find and I make no commission on them. Please note however, I have no control over these costs rising in the future.

Blue-level sites do have some limits on the amount of content we can upload, but for a simple writer or author site, I’ve not run into problems yet.

Once I hand your website over to you, I provide cheatsheets, videos and group calls as free support. However, custom edits and additional 1:1 help from me will incur extra charges. I do try to keep these reasonable, as I truly want you to love your site. You can read about my extra services for existing clients here.

See also the previous question, about your ongoing costs for purple and silver-level sites.

I understand that sometimes your true needs only become clear once you begin a project.

If we get started on your website and you realize you would like either the purple or silver package, I offer you the ability to pay the difference and upgrade.

Note that for all packages, the initial deposit is non-refundable after our first call. I’m available to answer any and all of your questions before your purchase.

I work fast, but you’re a vital partner in this process too: your site is custom made for you! If I receive all the information I need from you in a timely manner, many blue- and purple-level sites are ready in 4 weeks, or less. At busy times, this can extend to 6 weeks.

Silver-level sites take a little longer because we’re setting up your mailing list, too.

If you’re in a hurry, please shoot me an email to check availability, before you purchase your package.

Me. I don’t take your money and then farm the work out. I care deeply that you get a quality end result that you love, and I take personal pride in every single website I build.

At the end of the design and build phase, I transfer your website to you and give you guidance in making edits and updates. You’ll also get access to cheatsheets and videos, to learn at your own pace.

At the silver level, introductory 1:1 phone training is included, as well as 2 x 30-minute help sessions to use during the first 6 months your website is live.

At the purple level, 1 x 30-minute help session is included, again to be used during the first 6 months.

The technology behind your website is provided by They provide a quality, modern service and I love working on their platform.

Be aware, though: the ongoing availability of your site is dependent on Carrd, not me. In the unlikely event that they stop offering website services, your site will most likely disappear. I have no control over Carrd’s future service or pricing.

That said, Carrd offers a technology solution that I believe is second to none in terms of quality and price. I am thrilled to work with them.

Absolutely. Carrd is a fantastic option and I’m proud to shout about it.

But if you’d like your website built quickly and beautifully, to drive visitors to action, reflect your brand, and look great on mobile devices – all without technical headaches – I’m here for you!

Remember, you’ll get my honest branding and marketing advice and ongoing support. I’ll help you avoid common design pitfalls, and be your accountability partner in getting your website completed.

Yes: I have a waitlist for students who want to use Carrd to make their own website, with guidance from me.

Sign up here to be notified when enrollment opens.

You’ll pay 50% of the package cost upfront, before I begin work. I use a secure online payment system, managed by Square.

When your website is complete, and you’re happy with it, you’ll pay the remaining 50% before I transfer ownership of the site to you.

For a simple website like this, most clients find their site is ready within 4 weeks (and often much quicker). If we reach the 3-month mark after your first payment, and you have not supplied everything I need to create your site, I will ask for further payment before I continue with your project. I will never ask for early payment if the delay is on my end.

If you’ve previously been quoted $3000, or higher, for a website, my package prices may be surprising!

  • I design simple websites and don’t sell you features you don’t need.
  • The platform I use is sleek and speedy, so my work in building your site is streamlined.
  • I’ve automated parts of the process, like your welcome packet and meeting scheduling.
  • Web design is now my full-time business, but I don’t yet have a full client load. I truly want to help writers get online, and I want it to be affordable for you.

Yes, of course. I try to be sensitive to time zone differences and will aim to be available for project meeting calls at a time that works for you.

As far as I can tell, I’ve set up my payment system to welcome international clients. If you have any difficulty with it though, don’t hesitate to let me know and we’ll come up with an alternative.

Yes, gladly. I aim to be transparent about my process and would hate you to be surprised. I want you to be happy with your site, and I aim to make an honest wage too. See my full terms and conditions here.

No problem! Shoot me an email and I’ll be happy to help.

"Pauline is knowledgeable, talented, and a pleasure to work with. I recommend her without reservation."

Ready to get started?

I’d love to get started with designing and building your website. If you’re ready too, schedule your free consultation call.

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